Fidelity Investments

Compensation

Full Description

Job Title: Entry Level Customer Service Representative Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to employee growth and development, Fidelity fosters a collaborative and inclusive work environment in Merrimack, NH. Role Overview: As an Entry Level Customer Service Representative, also known as a Customer Relationship Advocate (CRA), you will be the first point of contact for clients, providing personalized support and guidance. This role is designed to accelerate your career growth through comprehensive training and skill development. What You'll Do: - You will assist clients with account inquiries and provide accurate information about Fidelity products and services. - You will resolve customer issues efficiently while maintaining a positive and professional demeanor. - You will build strong relationships with clients by understanding their needs and offering tailored solutions. - You will document client interactions and transactions accurately in the system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training sessions to enhance your product knowledge and customer service skills. - You will contribute to achieving team goals and maintaining high customer satisfaction levels. What You Bring: - You have a high school diploma or equivalent; some college coursework is preferred. - You possess excellent communication and interpersonal skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable working in a fast-paced environment and managing multiple tasks. - You have basic computer skills and the ability to learn new software quickly. Bonus Points If You Have: - Previous customer service or call center experience. - Knowledge of financial products or services. - Bilingual abilities. - Experience with CRM software. What We Offer: - We offer comprehensive training and career development opportunities. - We offer a supportive and inclusive team environment. - We offer competitive compensation and benefits packages. - We offer flexible scheduling options to support work-life balance. - We offer employee wellness programs and resources. Ready to Apply? Submit your application through the Fidelity Investments careers portal with your resume and cover letter. We look forward to helping you start your career journey with us!