Fidelity Investments

Compensation

Full Description

Job Title: Entry Level Customer Service Representative Company Overview: Fidelity Investments is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a collaborative and inclusive work environment where employees can grow and thrive. Role Overview: As an Entry Level Customer Service Representative at our Albuquerque site, you will play a vital role in delivering outstanding support to our clients. This position is designed for individuals passionate about helping others and eager to develop their skills in the financial services industry. What You'll Do: - You will assist customers by answering inquiries and resolving issues related to their financial accounts. - You will provide accurate information about Fidelity’s products and services to help clients make informed decisions. - You will handle customer requests efficiently while maintaining a positive and professional demeanor. - You will document customer interactions and transactions accurately in our systems. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to enhance your knowledge and skills. - You will contribute to maintaining compliance with company policies and regulatory requirements. What You Bring: - You have a high school diploma or equivalent; some college coursework is a plus. - You possess excellent communication and interpersonal skills. - You have a genuine passion for helping others and providing exceptional customer service. - You are comfortable working in a fast-paced environment and managing multiple tasks. - You have basic computer skills and the ability to learn new software quickly. - You are detail-oriented and able to maintain accuracy in data entry. Bonus Points If You Have: - Previous experience in customer service or financial services. - Familiarity with financial products and terminology. - Bilingual abilities, especially in Spanish and English. - Strong problem-solving skills and the ability to think critically under pressure. What We Offer: - We offer comprehensive training and development programs to support your career growth. - We offer competitive salary and benefits packages including health, dental, and vision insurance. - We offer a supportive and inclusive workplace culture that values diversity. - We offer opportunities for advancement within Fidelity Investments. - We offer work-life balance initiatives including flexible scheduling options. Ready to Apply? To join our team as an Entry Level Customer Service Representative, please visit our careers page at Fidelity.com/careers and submit your application online. We look forward to hearing from you!