Fidelity Investments

Compensation

Full Description

Job Title: Entry Level Customer Service Representative Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a collaborative and inclusive work environment where employees can grow and thrive. Role Overview: As an Entry Level Customer Service Representative at our Albuquerque site, you will play a vital role in delivering outstanding support to our clients. This position is designed for individuals passionate about helping others and eager to develop their skills in the financial services industry. What You'll Do: - You will provide timely and accurate responses to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and problem resolution. - You will educate customers on Fidelity’s products and services to enhance their financial knowledge. - You will document customer interactions and maintain detailed records in our systems. - You will collaborate with team members and other departments to resolve complex issues. - You will adhere to company policies and regulatory requirements to ensure compliance. - You will participate in ongoing training and development programs to improve your skills. What You Bring: - You have a high school diploma or equivalent; some college coursework is a plus. - You possess excellent communication and interpersonal skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are comfortable using computers and learning new software applications. - You have the ability to work in a fast-paced environment and manage multiple tasks. Bonus Points If You Have: - Previous customer service experience, preferably in financial services. - Basic knowledge of financial products and terminology. - Bilingual skills, especially Spanish, to support diverse client needs. - Experience working in a team-oriented environment. What We Offer: - We offer comprehensive training and career development opportunities. - We offer competitive salary and benefits packages including health, dental, and vision insurance. - We offer a supportive and inclusive workplace culture. - We offer paid time off and employee wellness programs. - We offer opportunities for advancement within Fidelity Investments. Ready to Apply? Submit your application through our careers page at Fidelity Investments and take the first step toward a rewarding career in financial services.