Fidelity Investments

Compensation

Full Description

Job Title: Entry Level Customer Service Representative Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping individuals and institutions achieve their financial goals. With a strong commitment to innovation and customer satisfaction, Fidelity offers a dynamic work environment where employees can grow and make a meaningful impact. Role Overview: As an Entry Level Customer Service Representative at our Albuquerque site, you will be the first point of contact for our clients, providing exceptional service and support. This role is designed for individuals passionate about helping others and eager to develop their skills in the financial services industry. What You'll Do: - You will assist customers by answering inquiries and resolving issues related to their financial accounts. - You will provide accurate information about Fidelity’s products and services. - You will handle customer requests efficiently while maintaining a positive and professional demeanor. - You will document customer interactions and transactions thoroughly. - You will collaborate with team members to ensure customer satisfaction and continuous improvement. - You will participate in training sessions to enhance your knowledge and skills. - You will adhere to company policies and regulatory requirements. What You Bring: - You have a high school diploma or equivalent; some college coursework is a plus. - You possess excellent communication and interpersonal skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and technology. - You demonstrate a customer-focused attitude and a willingness to learn. Bonus Points If You Have: - Previous customer service experience, preferably in financial services. - Familiarity with financial products and terminology. - Bilingual skills, especially in Spanish. - Experience working in a fast-paced, team-oriented environment. What We Offer: - We offer comprehensive training and development programs to support your career growth. - We offer competitive salary and benefits packages. - We offer a supportive and inclusive workplace culture. - We offer opportunities for advancement within Fidelity Investments. - We offer work-life balance initiatives and employee wellness programs. Ready to Apply? Please visit our careers page at Fidelity.com to submit your application and join our team in Albuquerque. We look forward to hearing from you!