Fidelity Investments

Compensation

Full Description

Job Title: Customer Support Representative - Merrimack Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping individuals and institutions achieve their financial goals. With a commitment to innovation and customer-centric solutions, we provide a wide range of investment management, retirement planning, portfolio guidance, and brokerage services. Role Overview: As a Customer Support Representative at our Merrimack site, you will play a vital role in delivering exceptional service to our clients. Your purpose is to assist customers with their financial inquiries, resolve issues efficiently, and contribute to a positive client experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and product details. - You will identify and resolve customer issues, escalating complex cases when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to ensure seamless service delivery. - You will stay informed about Fidelity’s products, services, and industry trends. - You will contribute to continuous improvement initiatives to enhance customer satisfaction. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in financial services. - You have strong communication skills, both verbal and written. - You possess problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital tools. - You demonstrate attention to detail and the ability to multitask effectively. Bonus Points If You Have: - Experience with financial products and services. - Knowledge of investment and retirement planning. - Bilingual abilities to support diverse client needs. - Previous experience in a fast-paced call center environment. What We Offer: - We offer comprehensive training and ongoing professional development. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive work environment. - We offer health, dental, and vision insurance plans. - We offer 401(k) retirement savings plan with company match. Ready to Apply? To join our team as a Customer Support Representative in Merrimack, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to hearing from you!