Fidelity Investments

Compensation

Full Description

Job Title: Customer Support Representative - Merrimack Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping individuals and institutions achieve their financial goals. With a commitment to innovation and customer-centric solutions, Fidelity offers a dynamic work environment where employees can grow and make a meaningful impact. Role Overview: As a Customer Support Representative at our Merrimack site, you will play a vital role in delivering exceptional service to our clients. This position is designed for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. What You'll Do: - You will provide timely and accurate responses to customer inquiries regarding financial products and services. - You will assist clients in resolving account issues and navigating Fidelity’s platforms. - You will maintain detailed records of customer interactions to ensure quality service. - You will collaborate with internal teams to escalate and resolve complex customer concerns. - You will educate customers on available resources and tools to enhance their financial knowledge. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will uphold Fidelity’s commitment to compliance and confidentiality in all interactions. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in financial services. - You have strong communication skills, both verbal and written, with an empathetic approach. - You possess basic knowledge of financial products and a willingness to learn more. - You demonstrate problem-solving abilities and attention to detail. - You are comfortable using technology and various software platforms. Bonus Points If You Have: - Experience with CRM systems and financial software. - Previous work in a call center or high-volume customer service environment. - Familiarity with regulatory requirements in the financial industry. - Bilingual abilities to support diverse customer populations. What We Offer: - We offer comprehensive health, dental, and vision insurance plans. - We offer a 401(k) retirement plan with company match. - We offer paid time off and flexible scheduling options. - We offer professional development and training opportunities. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your application through our careers page at Fidelity Investments and take the first step toward a rewarding career in financial customer support.