Fidelity Investments

Compensation

Full Description

Job Title: Customer Support Representative - Merrimack Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping individuals and institutions achieve their financial goals. With a strong commitment to innovation and customer satisfaction, Fidelity offers a wide range of investment solutions and services to clients worldwide. Role Overview: As a Customer Support Representative at our Merrimack site, you will play a vital role in delivering exceptional service to our clients. This full-time position is designed for individuals who are passionate about making a positive impact and providing financial guidance and support. What You'll Do: - You will assist customers with their financial inquiries and provide accurate information about Fidelity’s products and services. - You will resolve customer issues efficiently while maintaining a high level of professionalism and empathy. - You will process transactions and update customer accounts with attention to detail. - You will collaborate with team members and other departments to ensure seamless customer experiences. - You will document customer interactions and feedback to help improve service quality. - You will stay informed about industry trends and company policies to provide up-to-date advice. - You will participate in ongoing training and development programs to enhance your skills. What You Bring: - You have at least 2 years of experience in customer service, preferably in financial services. - You possess strong communication skills, both verbal and written. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate problem-solving abilities and a customer-focused mindset. - You have the ability to handle sensitive information with confidentiality and integrity. Bonus Points If You Have: - Experience with financial products such as investments, retirement accounts, or insurance. - Familiarity with CRM software and customer support tools. - Bilingual abilities or multilingual skills. - Previous experience working in a fast-paced call center environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer paid time off and flexible scheduling options. - We offer employee wellness programs and resources. Ready to Apply? To join our team as a Customer Support Representative at Fidelity Investments in Merrimack, please submit your resume and cover letter through our careers portal on the Fidelity website. We look forward to hearing from you!