Fidelity Investments

Compensation

Full Description

Job Title: Customer Support Representative - Merrimack Company Overview: Fidelity Investments is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, we empower individuals and businesses to make informed financial decisions. Role Overview: As a Customer Support Representative at our Merrimack site, you will play a vital role in delivering outstanding service to our clients. This full-time position involves assisting customers with their financial inquiries and providing solutions that enhance their experience with Fidelity. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and product details. - You will resolve customer issues by identifying problems and providing effective solutions. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to ensure seamless service delivery. - You will stay informed about Fidelity’s products, services, and industry trends. - You will contribute to continuous improvement initiatives to enhance customer satisfaction. What You Bring: - You bring at least 1-2 years of experience in customer service or financial services. - You have strong communication skills, both verbal and written. - You possess problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital tools. - You have the ability to manage multiple tasks efficiently in a fast-paced environment. Bonus Points If You Have: - Experience in the financial services industry. - Knowledge of investment products and financial regulations. - Bilingual skills, especially in Spanish or other languages. - Previous experience working in a call center or support role. What We Offer: - We offer comprehensive health, dental, and vision insurance plans. - We offer a 401(k) retirement savings plan with company match. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our careers page at Fidelity Investments. We look forward to hearing from you!