Fidelity Investments

Compensation

Full Description

Job Title: Customer Support Representative - Merrimack Company Overview: Fidelity Investments is a leading financial services company dedicated to helping individuals and institutions achieve their financial goals. With a strong commitment to innovation and customer satisfaction, we provide a wide range of investment solutions and services to millions of clients worldwide. Role Overview: As a Customer Support Representative at our Merrimack site, you will play a vital role in delivering exceptional service to our clients. This full-time position allows you to apply your customer service skills to assist clients with their financial inquiries and transactions, ensuring a positive and supportive experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and problem resolution. - You will educate customers on Fidelity’s products and services to help them make informed decisions. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with internal teams to resolve complex issues efficiently. - You will identify opportunities to improve customer satisfaction and contribute to process enhancements. - You will adhere to compliance and regulatory requirements in all customer interactions. What You Bring: - You have at least 1-2 years of experience in customer service, preferably in financial services. - You possess strong communication and interpersonal skills. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate problem-solving abilities and attention to detail. - You have the ability to work in a fast-paced environment and manage multiple tasks. Bonus Points If You Have: - Experience with financial products or investment services. - Knowledge of regulatory compliance in the financial industry. - Bilingual abilities to support diverse customer needs. - Previous experience working in a call center environment. What We Offer: - We offer comprehensive training and ongoing professional development. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive work environment. - We offer health, dental, and vision insurance plans. - We offer 401(k) retirement plans with company match and paid time off. Ready to Apply? To join our team as a Customer Support Representative in Merrimack, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to hearing from you!