Fidelity Investments

Compensation

Full Description

Job Title: Customer Relationship Advocate Career Development Experience Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping individuals and institutions achieve their financial goals. With a strong commitment to innovation and customer service, Fidelity offers a dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Relationship Advocate (CRA) in our Career Development Experience program, you will be a licensed professional delivering exceptional customer service while receiving personalized support and skill development. This role is designed to accelerate your early career growth through comprehensive training and hands-on experience. What You'll Do: - You will provide outstanding customer service by addressing client inquiries and resolving issues efficiently. - You will build and maintain strong relationships with customers to enhance their experience with Fidelity. - You will participate in ongoing training and development programs to expand your financial knowledge and professional skills. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will utilize Fidelity’s tools and resources to support clients’ financial goals. - You will maintain compliance with regulatory requirements and company policies. - You will contribute to a positive team environment by sharing insights and best practices. What You Bring: - You have a high school diploma or equivalent; a college degree is preferred. - You possess excellent communication and interpersonal skills. - You have a strong desire to learn and grow within the financial services industry. - You are detail-oriented with the ability to manage multiple tasks effectively. - You are comfortable working in a fast-paced, customer-focused environment. Bonus Points If You Have: - Previous experience in customer service or financial services. - Licenses such as FINRA Series 6 or 7, or willingness to obtain them. - Proficiency with CRM software and Microsoft Office Suite. - Bilingual abilities to support diverse client needs. What We Offer: - We offer a comprehensive training program designed to accelerate your career development. - We offer competitive compensation and benefits including health, dental, and vision insurance. - We offer opportunities for advancement within Fidelity’s extensive network. - We offer a supportive and inclusive workplace culture. - We offer flexible work schedules to promote work-life balance. Ready to Apply? Submit your application through Fidelity Investments’ career portal with your resume and cover letter. We look forward to helping you grow your career with us.