Fidelity

Compensation

Full Description

Job Title: Customer Support Representative - Omaha Company Overview: Fidelity is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Customer Support Representative, you will play a vital role in delivering outstanding service to our clients primarily from a remote setting. This entry-level position is designed for individuals passionate about helping others and eager to develop their skills in the financial services industry. What You'll Do: - You will provide timely and accurate responses to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and problem resolution. - You will educate customers on Fidelity’s products and services to enhance their financial knowledge. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to resolve complex issues. - You will adhere to company policies and compliance standards to ensure data security. - You will participate in ongoing training to stay current with industry trends and company updates. What You Bring: - You have at least 1 year of customer service experience, preferably in financial services or a related field. - You possess strong communication skills, both verbal and written. - You are comfortable using technology and learning new software applications. - You demonstrate problem-solving abilities and a customer-focused mindset. - You have the ability to work independently in a remote environment while managing your time effectively. Bonus Points If You Have: - Experience with CRM systems and financial software. - Knowledge of financial products and investment terminology. - Bilingual skills or additional language proficiency. - Previous experience working from home or in a virtual team setting. What We Offer: - We offer competitive compensation and comprehensive benefits including health, dental, and vision insurance. - We offer flexible work-from-home arrangements to support work-life balance. - We offer professional development opportunities and career advancement paths. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and resources. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our online application portal at Fidelity’s careers website. We look forward to hearing from you!