Fidelity

Compensation

Full Description

Job Title: Customer Support Representative - Omaha Company Overview: Fidelity is a leading financial services company dedicated to helping individuals achieve their financial goals through innovative solutions and exceptional customer service. With a strong commitment to integrity and client satisfaction, Fidelity fosters a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients primarily from a remote setting. This entry-level position is designed for individuals passionate about helping others and eager to develop their skills in the financial services industry. What You'll Do: - You will provide timely and accurate responses to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and problem resolution. - You will educate customers on Fidelity’s products and services to enhance their financial knowledge. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to resolve complex issues. - You will adhere to company policies and regulatory requirements to ensure compliance. - You will participate in ongoing training to stay current with industry trends and company updates. What You Bring: - You bring at least 1 year of customer service experience, preferably in financial services or a related field. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable working independently in a remote environment with reliable internet access. - You have basic computer proficiency, including familiarity with CRM software and Microsoft Office. Bonus Points If You Have: - Experience working in a financial institution or call center environment. - Knowledge of financial products such as retirement accounts, investments, or insurance. - Bilingual skills to support a diverse customer base. - Previous remote work experience demonstrating self-motivation and discipline. What We Offer: - We offer comprehensive training and professional development opportunities. - We offer a competitive salary and performance-based incentives. - We offer flexible work-from-home arrangements to support work-life balance. - We offer a supportive team culture and access to wellness programs. - We offer a robust benefits package including health, dental, and retirement plans. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our online application portal. We look forward to learning how you can contribute to Fidelity’s mission of exceptional client service.