Fidelity

Compensation

Full Description

Job Title: Customer Support Representative Company Overview: Fidelity is a leading financial services company dedicated to helping individuals achieve their financial goals through innovative solutions and exceptional customer service. With a strong commitment to integrity and client satisfaction, Fidelity fosters a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients primarily from a remote setting. This entry-level position is designed for individuals passionate about making a positive impact by assisting customers with their financial inquiries and needs. What You'll Do: - You will provide timely and accurate responses to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and problem resolution. - You will educate customers on Fidelity’s products and services to enhance their financial knowledge. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to resolve complex issues. - You will adhere to company policies and compliance standards to ensure data security. - You will participate in ongoing training to stay current with financial products and customer service best practices. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess excellent communication skills, both verbal and written. - You are comfortable working independently in a remote environment. - You have basic computer proficiency and the ability to learn new software quickly. - You demonstrate strong problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience in the financial services industry or knowledge of financial products. - Familiarity with CRM systems and customer support tools. - Bilingual abilities to support a diverse client base. - Previous remote work experience. What We Offer: - We offer comprehensive training and professional development opportunities. - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive compensation and benefits packages. - We offer a supportive team culture that values diversity and inclusion. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our careers portal at www.fidelity.com/careers. We look forward to hearing from you!