Fidelity

Compensation

Full Description

Job Title: Customer Support Representative Company Overview: Fidelity is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients primarily from a remote setting. This entry-level position is designed for individuals passionate about making a positive impact and providing financial guidance with empathy and professionalism. What You'll Do: - You will respond promptly and effectively to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and resolving issues. - You will provide accurate financial product information and support. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and other departments to ensure seamless service. - You will identify opportunities to improve customer experience and escalate concerns when necessary. - You will adhere to company policies, compliance standards, and confidentiality requirements. What You Bring: - You bring at least 1 year of customer service experience, preferably in financial services. - You have strong communication skills, both verbal and written. - You possess basic computer proficiency and the ability to learn new software quickly. - You demonstrate empathy, patience, and problem-solving abilities. - You are self-motivated and comfortable working independently from home. Bonus Points If You Have: - Experience with financial products or services. - Familiarity with CRM systems and customer support tools. - Bilingual abilities to support diverse client needs. - Previous remote work experience. What We Offer: - We offer comprehensive training and ongoing professional development. - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive compensation and performance-based incentives. - We offer a supportive team culture and access to wellness programs. - We offer opportunities for career advancement within Fidelity. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to hearing from you!