Fidelity

Compensation

Full Description

Job Title: Customer Support Representative Company Overview: Fidelity is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients primarily from a remote setting. This entry-level position is designed for individuals passionate about helping others and eager to develop their career in financial customer service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist clients with account questions, transactions, and product information. - You will resolve customer issues efficiently while maintaining a positive and empathetic attitude. - You will document interactions accurately in our customer relationship management system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will stay informed about Fidelity’s products, services, and policies to provide accurate information. - You will participate in ongoing training and development to enhance your skills. What You Bring: - You bring at least 1 year of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are comfortable working independently in a remote environment. - You possess strong problem-solving abilities and attention to detail. - You are proficient with basic computer applications and eager to learn new technologies. Bonus Points If You Have: - Experience in financial services or knowledge of investment products. - Familiarity with CRM software and remote communication tools. - Bilingual abilities to support a diverse client base. - Previous experience working from home or in a virtual team setting. What We Offer: - We offer competitive compensation and comprehensive benefits including health, dental, and vision insurance. - We offer flexible work schedules to support work-life balance. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer the convenience and comfort of working primarily from home. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our online application portal at Fidelity’s careers website. We look forward to hearing from you!