Fidelity

Compensation

Full Description

Job Title: Customer Support Representative Company Overview: Fidelity is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients by addressing their financial inquiries and providing timely, accurate assistance. This entry-level position is ideal for individuals passionate about helping others and eager to develop their career in the financial services industry. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and product details. - You will resolve customer issues by identifying problems and providing effective solutions. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will stay informed about Fidelity’s products, services, and policies to provide accurate information. - You will contribute to continuous improvement initiatives by sharing customer feedback and suggestions. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess excellent communication skills, both verbal and written. - You are comfortable using computer systems and technology to manage customer interactions. - You demonstrate strong problem-solving abilities and attention to detail. - You have a genuine passion for helping others and delivering exceptional service. Bonus Points If You Have: - Experience in the financial services industry or knowledge of financial products. - Familiarity with CRM software and customer support tools. - Ability to work independently in a remote work environment. - Multilingual skills or additional language proficiency. What We Offer: - We offer comprehensive training and ongoing professional development opportunities. - We offer a supportive remote work environment with flexible scheduling. - We offer competitive compensation and benefits packages. - We offer opportunities for career advancement within Fidelity. - We offer a collaborative and inclusive company culture that values diversity. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our online application portal at Fidelity’s careers website. We look forward to hearing from you!