Fidelity

Compensation

Full Description

Job Title: Customer Support Representative Company Overview: Fidelity is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a supportive and inclusive work environment where employees can grow and thrive. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients primarily from a remote setting. This entry-level position is designed for individuals passionate about helping others and eager to develop their career in financial customer service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist clients with account questions, transactions, and problem resolution. - You will provide accurate information about Fidelity’s products and services. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and other departments to resolve complex issues. - You will adhere to company policies and regulatory requirements. - You will participate in ongoing training to enhance your product knowledge and customer service skills. - You will contribute to a positive customer experience by demonstrating empathy and patience. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess excellent communication skills, both verbal and written. - You are comfortable using computers and navigating multiple software applications. - You have strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. - You have a high school diploma or equivalent; some college coursework is a plus. Bonus Points If You Have: - Experience in financial services or banking. - Familiarity with CRM systems and customer support tools. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer competitive pay and comprehensive benefits including health, dental, and vision insurance. - We offer flexible work-from-home schedules to support work-life balance. - We offer opportunities for career advancement and professional development. - We offer a supportive team culture focused on collaboration and respect. - We offer employee wellness programs and resources. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our careers page at Fidelity.com/careers. We look forward to hearing from you!