Fidelity

Compensation

Full Description

Job Title: Customer Support Representative Company Overview: Fidelity is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, we empower our employees to make a meaningful impact every day. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients. This entry-level position is perfect for individuals who are passionate about helping others and eager to grow their career in the financial services industry while working primarily from home. What You'll Do: - You will provide timely and accurate responses to customer inquiries via phone and email. - You will assist clients with account information, transactions, and problem resolution. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members and other departments to resolve complex issues. - You will stay informed about Fidelity’s products, services, and policies to provide accurate information. - You will contribute to continuous improvement initiatives to enhance customer experience. - You will adhere to compliance and regulatory requirements in all customer interactions. What You Bring: - You bring at least 1 year of customer service experience, preferably in financial services or a related field. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and technology to manage customer information. - You demonstrate empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working remotely or in a virtual customer service environment. - Knowledge of financial products and services. - Bilingual abilities or proficiency in a second language. - Familiarity with CRM software and call center technologies. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and benefits packages. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer opportunities for career advancement within Fidelity. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our online application portal at www.fidelitycareers.com. We look forward to hearing from you!