Fidelity

Compensation

Full Description

Job Title: Customer Support Representative Company Overview: Fidelity is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients. This entry-level position is perfect for individuals who are passionate about helping others and eager to develop their skills in a dynamic, remote work setting. What You'll Do: - You will provide timely and accurate responses to customer inquiries via phone and email. - You will assist clients with account information, transactions, and problem resolution. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members and other departments to resolve complex issues. - You will adhere to company policies and regulatory requirements to ensure compliance. - You will participate in ongoing training to enhance product knowledge and customer service skills. - You will contribute to a positive customer experience by demonstrating empathy and professionalism. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess excellent communication skills, both verbal and written. - You are comfortable using computer systems and navigating multiple software applications. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently in a remote environment. Bonus Points If You Have: - Experience in the financial services industry or knowledge of financial products. - Bilingual skills or proficiency in a second language. - Familiarity with CRM software and customer support tools. - Previous remote work experience. What We Offer: - We offer comprehensive training and professional development opportunities. - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive compensation and benefits packages. - We offer a supportive team culture focused on collaboration and growth. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our online application portal at Fidelity Careers. We look forward to hearing from you!