Fidelity

Compensation

Full Description

Job Title: Customer Support Representative Company Overview: Fidelity is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients primarily from a remote setting. This entry-level position is designed for individuals passionate about helping others and eager to develop their career in financial services. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and resolving issues. - You will provide accurate information about Fidelity’s products and services. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and other departments to ensure customer satisfaction. - You will identify opportunities to improve customer experience and provide feedback. - You will adhere to company policies and compliance standards. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 1 year of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are comfortable using computers and navigating multiple software applications. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work independently and manage your time effectively. - You possess a high school diploma or equivalent; some college coursework is a plus. Bonus Points If You Have: - Experience in financial services or knowledge of investment products. - Bilingual skills to support diverse customer needs. - Previous remote work experience. - Familiarity with CRM systems and customer support tools. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer flexible work-from-home arrangements to support work-life balance. - We offer opportunities for career advancement and professional development. - We offer a supportive team environment and access to wellness programs. - We offer paid time off and employee discounts. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our careers page at Fidelity.com/careers. We look forward to hearing from you!