Fidelity

Compensation

Full Description

Job Title: Customer Support Representative Company Overview: Fidelity is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients primarily from a remote setting. This entry-level position is designed for individuals passionate about helping others and eager to develop their career in financial services. What You'll Do: - You will provide timely and accurate responses to customer inquiries via phone, email, and chat. - You will assist clients with account information, transactions, and problem resolution. - You will educate customers on Fidelity’s products and services to enhance their financial knowledge. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and other departments to resolve complex issues. - You will adhere to company policies and compliance standards to ensure data security. - You will participate in ongoing training to stay current with industry trends and company updates. What You Bring: - You have at least 1 year of experience in customer service or a related field. - You possess excellent communication skills, both verbal and written. - You are comfortable working independently in a remote environment. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with basic computer applications and willing to learn new technologies. Bonus Points If You Have: - Experience in financial services or knowledge of investment products. - Familiarity with CRM software and remote work tools. - Bilingual abilities to support a diverse client base. - Previous experience in a call center or virtual customer support role. What We Offer: - We offer competitive compensation and comprehensive benefits including health, dental, and vision insurance. - We offer flexible work schedules to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer the convenience of working from home with the necessary technology provided. Ready to Apply? If you are passionate about helping others and ready to start your career with Fidelity, please submit your application through our online portal. We look forward to welcoming you to our team!