Fidelity

Compensation

Full Description

Job Title: Customer Support Representative Company Overview: Fidelity is a leading financial services company dedicated to helping clients achieve their financial goals through innovative solutions and exceptional service. With a strong commitment to integrity and customer satisfaction, Fidelity fosters a supportive and inclusive work environment where employees can thrive and grow. Role Overview: As a Customer Support Representative at Fidelity, you will play a vital role in delivering outstanding service to our clients primarily from a remote setting. This entry-level position is designed for individuals passionate about helping others and eager to develop their career in financial customer service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will assist clients with account questions, transactions, and problem resolution. - You will provide accurate information about Fidelity’s products and services. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and other departments to resolve complex issues. - You will stay informed about industry trends and company updates to better assist customers. - You will contribute to continuous improvement initiatives to enhance the customer experience. What You Bring: - You bring at least 1 year of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are comfortable using computer systems and technology to manage customer interactions. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience in the financial services industry or knowledge of financial products. - Familiarity with CRM software and customer support tools. - Bilingual abilities to support a diverse customer base. - Previous remote work experience. What We Offer: - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer flexible work-from-home arrangements to support work-life balance. - We offer a supportive team culture and access to wellness programs. - We offer opportunities for career advancement within Fidelity. Ready to Apply? To join our team as a Customer Support Representative, please submit your resume and cover letter through our careers portal at www.fidelity.com/careers. We look forward to hearing from you!