Fidelis Academy and protection services

Compensation

Full Description

Client Services & Executive Support Manager Nashville, TN | Full-Time Fidelis Academy & Protection Services is seeking a highly organized, client-focused professional to join our growing team. This in-office role blends client account management, executive support, HR coordination, and operational excellence. The ideal candidate thrives in a fast-paced environment, builds trust quickly, and brings both strategic thinking and strong follow-through to every task. Key Responsibilities 1. Client Relationship Management • Build and maintain professional relationship with clients. • Serve as the primary point of contact for client inquiries and invoicing • Conduct regular check-ins via email to communicate service updates and confirm scheduled staff, events, etc. 2. Service Delivery Oversight • Oversee implementation and management of security services scheduled to ensure alignment with client expectations. • Collaborate with internal teams to deliver timely, effective service. • Monitor, track, and report on service performance metrics. 3. Business Development Support • Identify opportunities for account growth and new service offerings. • Partner with the leadership team to present new solutions for internal processes to support clients. • Participate in contract and support renewals. 4. Problem Solving & Issue Resolution • Respond promptly to client concerns to enhance satisfaction. • Proactively identify potential risks and recommend solutions to mitigate issues. 5. Industry Knowledge & Client Education • Stay informed on industry trends, security technologies, and regulatory changes. • Educate clients on best practices in security management and risk mitigation determined by leadership team. Executive Support & People Operations Responsibilities 6. Executive Support • Manage executive calendars, travel, schedules, and meeting coordination. • Prepare documents, presentations, and reports for leadership. • Serve as a liaison between executives and internal stakeholders. 7. HR Administration • Assist with recruitment: job postings, resume reviews, interview scheduling. • Support new-hire onboarding and ensure smooth integration into the company. • Maintain employee records and ensure HR compliance. 8. Employee Relations • Act as a point of contact for employee questions regarding policies, benefits, and procedures. • Assist with employee engagement activities, trainings, and culture initiatives. • Support and promote positive workplace culture, professionalism and reliability. 9. Project Coordination • Assist with special projects directed by leadership or HR management. • Conduct research and prepare summaries to support decision-making. 10. Operations Management • Maintain office supplies and equipment, ensuring a functional workplace. • Streamline administrative processes to enhance operational efficiency. Qualifications • Bachelor’s degree in Business, Security Management, Human Resources, or a related field (preferred). • Proven experience in account management, executive support, HR coordination, or similar role—security industry experience is a plus. • Strong understanding of security services, HR practices, and administrative operations. • Excellent communication and interpersonal skills. • Ability to analyze data and provide actionable insights. • Strong organizational, multitasking, and time-management abilities. • Proficiency in Microsoft Office Suite, CRM systems, and HRIS tools. Key Skills • Strategic thinking and problem-solving capabilities. • Strong writing and presentation abilities. • Conflict resolution skills. • Client-focused mindset with a commitment to exceptional service. • High level of discretion and confidentiality. • Ability to work collaboratively with internal and external partners. How to Apply To apply, please submit your resume and a brief cover letter through our website: www.FidelisAPS.com