FF Inc

Compensation

Full Description

About The Role Located in Raleigh, NC Are you passionate about building relationships, helping customers succeed, and driving growth? We’re looking for a Customer Success Associate who thrives at the intersection of client support and revenue expansion. In this role, you’ll be the go-to partner for a portfolio of clients—helping them realize the full value of our product while identifying opportunities for upsells, renewals, and long-term retention. This isn’t just support—it’s about becoming a trusted advisor, guiding strategic conversations, and driving measurable outcomes for both the customer and the business. What You’ll Do • Manage a portfolio of accounts, acting as the primary point of contact and trusted advisor • Proactively engage customers to ensure satisfaction, product adoption, and strong ROI • Spot growth opportunities (upsells, add-ons, feature upgrades) and partner with Sales to close • Lead renewal discussions with a focus on retention and long-term value • Monitor customer health, usage data, and satisfaction scores to anticipate and address risks early • Deliver onboarding, product training, and ongoing check-ins to maximize client success • Partner with Product, Support, and Marketing teams to surface feedback and champion customer needs • Maintain clear, accurate records of client interactions and pipeline activity in CRM tools (Salesforce, HubSpot, Gainsight, etc.) What We’re Looking For • Early career candidates (0–3 years) with experience in customer-facing or relationship-driven roles • Excellent communication and relationship-building skills; comfortable engaging with decision-makers • Consultative, value-driven mindset with an ability to spot opportunities for growth • Goal-oriented, motivated by KPIs tied to retention and revenue outcomes • Familiarity with CRM or customer success platforms (Salesforce, HubSpot, Gainsight, etc.) • Bonus: experience in SaaS, tech, or subscription-based business models What We Offer • Competitive base salary plus commission/performance bonuses • Clear growth path into Senior Customer Success or Account Executive roles • Comprehensive onboarding, training, and career development support • Collaborative, high-energy team culture with plenty of recognition • Health benefits, paid time off, and flexible remote/hybrid work options Skills: upselling,revenue,customer success platforms,upsell,goal-oriented,kpi management,relationship management,saas experience,customer engagement,customer success,consultative mindset,crm,cross-functional collaboration,consultative approach,crm tools,renewal management,sales,salesforce,hubspot,training,customer health tracking,customer,communication skills,onboarding,product training,customer satisfaction,sales collaboration,strategic conversations,product adoption,renewal conversations,communication,renewal,client retention,saas