FF Inc

Compensation

Full Description

Customer Service Representative Location: Orlando, FL Employment Type: Full-Time About The Position We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow. Key Responsibilities • Greet customers and provide accurate, friendly assistance in person or over the phone • Answer questions about products, services, policies, and account information • Help resolve customer concerns and escalate issues when needed • Process transactions, orders, payments, or account updates (based on company needs) • Maintain a clean, organized workspace and uphold company service standards • Document customer interactions in the CRM or system accurately • Support team members with daily tasks, administrative duties, and customer follow-up • Contribute to meeting service goals, quality standards, and team performance metrics Qualifications • Strong verbal communication and interpersonal skills • Friendly, patient, and professional demeanor • Ability to handle customer concerns with problem-solving and empathy • Basic computer and data-entry skills • Strong time-management and reliability — consistent attendance is essential • Prior customer service, retail, call center, or hospitality experience is preferred but not required • Ability to work a full-time schedule (40 hours per week) What We Offer • Competitive pay + bonus structure (if applicable) • Comprehensive training to set you up for success • Opportunities for advancement into senior roles • Supportive, team-oriented environment Who Thrives In This Role This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day. Skills: basic,email communication,persuasive conversations,technology navigation,customer interaction,email,customer engagement,sales orientation,problem solving,basic computer proficiency,customer relationship management (crm),excellent communication skills,listening skills,organizing operations,customer,organization,customer relationship management,tech-savviness,adaptability,communication skills,tech-savvy,relationship building,computer proficiency,calm demeanor,problem-solving,crm proficiency,crm software,troubleshooting,communication,ownership,time management,basic computer skills,solution-oriented demeanor,collaborative teamwork,customer service skills,active listening,collaboration,teamwork,persuasive conversation,problem-solving skills,team collaboration,product knowledge,technical troubleshooting,sales,interpersonal skills,sales skills,customer service,relationship-building,organizational skills,persuasion,crm navigation,computer skills,listening,crm systems