Ferrellgas Partners, L.P.

Compensation

Full Description

Job Title: Customer Service Specialist Company Overview: Ferrellgas Partners, L.P. is a leading provider of propane and energy solutions, committed to delivering safe, reliable, and affordable services to residential, commercial, and agricultural customers across the United States. With a strong focus on customer satisfaction and innovation, Ferrellgas has built a reputation for excellence and community engagement. Role Overview: As a Customer Service Specialist, you will play a crucial role in ensuring our customers receive timely and effective support. This part-time position requires you to handle urgent and emergency calls, advocate for customers, and assist various departments with data entry in a dynamic, fast-paced environment. What You'll Do: - You will answer and resolve urgent and emergency customer calls promptly and professionally. - You will serve as a customer advocate, ensuring their concerns are heard and addressed. - You will record customer feedback accurately in the necessary support systems. - You will assist other departments with data entry tasks to support operational efficiency. - You will maintain clear and effective communication with team members and customers. - You will manage multiple tasks simultaneously while maintaining attention to detail. - You will contribute to continuous improvement initiatives by providing insights from customer interactions. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess excellent communication and interpersonal skills. - You are proficient with data entry and familiar with customer support software. - You can work effectively in a fast-paced environment and handle urgent situations calmly. - You demonstrate strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience in the energy or utilities industry. - Knowledge of emergency response protocols. - Familiarity with CRM systems such as Salesforce or Zendesk. - Bilingual abilities to support diverse customer needs. What We Offer: - We offer flexible part-time schedules to support work-life balance. - We offer comprehensive training and development opportunities. - We offer a supportive team environment focused on collaboration. - We offer competitive pay and employee discounts on propane services. - We offer opportunities for career growth within a stable and growing company. Ready to Apply? To join our team as a Customer Service Specialist, please submit your resume and a brief cover letter outlining your relevant experience through our careers page at www.ferrellgas.com/careers. We look forward to hearing from you!