Ferrellgas Partners, L.P.

Compensation

Full Description

Ferrellgas Partners, L.P. is a leading provider of propane and energy solutions, committed to delivering exceptional service and safety to our customers across the United States. With a rich history spanning over 80 years, we pride ourselves on our customer-centric approach and innovative energy solutions that power homes and businesses nationwide. As a Customer Service Specialist at Ferrellgas Partners, you will play a crucial role in ensuring our customers receive timely and effective support. This part-time position is designed for individuals who thrive in fast-paced environments and are passionate about delivering excellent customer service while supporting various operational tasks. What You'll Do: - You will answer and resolve urgent and emergency customer calls promptly and professionally. - You will serve as a customer advocate, ensuring their concerns are heard and recorded accurately in support systems. - You will assist other departments with data entry tasks, maintaining accuracy and efficiency. - You will manage customer inquiries and provide information about products and services. - You will collaborate with team members to improve customer service processes. - You will maintain detailed records of customer interactions and transactions. - You will handle multiple tasks simultaneously while maintaining a high level of customer satisfaction. - You will contribute to a positive team environment by supporting colleagues and sharing feedback. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Ability to handle high-pressure situations calmly and effectively. - Proficiency with customer support software and data entry tools. - Excellent organizational skills and attention to detail. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience in the energy or utilities industry. - Familiarity with emergency response protocols. - Bilingual abilities, especially in Spanish. - Previous experience working in a call center environment. What We Offer: - We offer flexible part-time schedules to accommodate your lifestyle. - We offer competitive hourly pay and performance-based incentives. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work culture. - We offer employee discounts on propane and energy products. Ready to Apply? To join our team as a Customer Service Specialist, please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.ferrellgas.com/careers. We look forward to hearing from you!