Ferrellgas Partners, L.P.

Compensation

Full Description

Job Title: Customer Service Specialist Company Overview: Ferrellgas Partners, L.P. is a leading provider of propane and energy solutions, committed to delivering exceptional service and innovative products to residential, commercial, and agricultural customers. With a strong focus on safety and customer satisfaction, Ferrellgas has built a reputation for reliability and community engagement across the United States. Role Overview: As a Customer Service Specialist, you will play a vital role in ensuring customer satisfaction by addressing urgent and emergency calls promptly and effectively. You will act as a customer advocate, providing support and feedback to improve service quality while collaborating with various departments in a dynamic, fast-paced environment. What You'll Do: - You will answer and resolve urgent and emergency customer calls with professionalism and empathy. - You will serve as a customer advocate, accurately recording feedback and concerns in support systems. - You will assist other departments with data entry tasks to support operational efficiency. - You will manage multiple tasks simultaneously while maintaining a high level of customer service. - You will communicate clearly and effectively with customers and internal teams. - You will contribute to continuous improvement initiatives by sharing customer insights. - You will maintain up-to-date knowledge of company products, services, and policies. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess strong communication and problem-solving skills. - You are comfortable working in a fast-paced environment and managing multiple priorities. - You have proficiency with data entry and customer support software. - You demonstrate empathy and patience when handling customer concerns. Bonus Points If You Have: - Experience in the energy or utilities industry. - Familiarity with CRM systems such as Salesforce or similar platforms. - Bilingual abilities, especially in Spanish. - Previous experience handling emergency or urgent customer calls. What We Offer: - We offer flexible part-time schedules to support work-life balance. - We offer comprehensive training and professional development opportunities. - We offer a supportive team environment focused on collaboration and growth. - We offer competitive pay and employee discounts on company products. - We offer health and wellness benefits for eligible employees. Ready to Apply? To join our team as a Customer Service Specialist, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role through our careers page at www.ferrellgas.com/careers.