Ferrellgas Partners, L.P.

Compensation

Full Description

Job Title: Customer Service Specialist Company Overview: Ferrellgas Partners, L.P. is a leading provider of propane and energy solutions, committed to delivering exceptional service and innovative products to residential, commercial, and agricultural customers. With a strong focus on safety and customer satisfaction, Ferrellgas has built a reputation for reliability and community engagement across the United States. Role Overview: As a Customer Service Specialist, you will play a vital role in ensuring customer satisfaction by addressing urgent and emergency calls promptly and effectively. You will act as a customer advocate, providing support and feedback to improve service quality while collaborating with various departments in a dynamic, fast-paced environment. What You'll Do: - You will answer and resolve urgent and emergency customer calls with professionalism and empathy. - You will serve as a customer advocate, accurately recording feedback and concerns in support systems. - You will assist other departments with data entry tasks to maintain accurate and up-to-date customer information. - You will manage multiple tasks efficiently in a fast-paced environment, ensuring timely responses. - You will communicate clearly and effectively with customers and internal teams to resolve issues. - You will contribute to continuous improvement initiatives by providing insights from customer interactions. - You will maintain confidentiality and adhere to company policies and procedures. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer support software and data entry systems. - Ability to handle high-pressure situations calmly and effectively. - Excellent organizational skills and attention to detail. - A customer-focused mindset with problem-solving abilities. Bonus Points If You Have: - Experience in the energy or utilities industry. - Familiarity with emergency response protocols. - Bilingual abilities, especially in Spanish. - Previous experience working in a fast-paced call center environment. What We Offer: - We offer flexible part-time schedules to support work-life balance. - We offer comprehensive training and development opportunities. - We offer a supportive team environment that values collaboration. - We offer competitive pay and employee discounts on propane services. - We offer opportunities for career growth within the company. Ready to Apply? To join our team as a Customer Service Specialist, please submit your resume and a brief cover letter outlining your relevant experience to our careers portal at www.ferrellgas.com/careers. We look forward to hearing from you!