Ferrellgas Partners, L.P.

Compensation

Full Description

Job Title: Customer Service Specialist Company Overview: Ferrellgas Partners, L.P. is a leading provider of propane and energy solutions, committed to delivering safe, reliable, and affordable energy to customers across the United States. With a strong focus on customer satisfaction and innovation, Ferrellgas has built a reputation for excellence in the energy sector. Role Overview: As a Customer Service Specialist, you will play a crucial role in ensuring customer satisfaction by addressing urgent and emergency calls promptly and effectively. You will serve as a customer advocate, providing support and feedback to improve service quality while working collaboratively in a dynamic, fast-paced environment. What You'll Do: - You will answer and resolve urgent and emergency customer calls with professionalism and empathy. - You will serve as a customer advocate, accurately recording customer feedback in support systems. - You will assist other departments with data entry tasks to support operational efficiency. - You will manage multiple tasks in a fast-paced environment, maintaining attention to detail. - You will communicate effectively with customers and internal teams to resolve issues promptly. - You will contribute to continuous improvement initiatives by providing insights from customer interactions. - You will maintain up-to-date knowledge of company products and services to assist customers effectively. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication and interpersonal skills with the ability to handle urgent situations calmly. - Proficiency in data entry and experience with customer support software or CRM systems. - Ability to multitask and work efficiently in a fast-paced environment. - Problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience in the energy or utilities industry. - Familiarity with emergency response protocols. - Bilingual abilities to support diverse customer base. - Previous experience working in a part-time or flexible schedule role. What We Offer: - We offer competitive pay and flexible part-time scheduling. - We offer comprehensive training and opportunities for professional growth. - We offer a supportive and inclusive work environment. - We offer employee discounts on company products and services. - We offer health and wellness benefits for eligible employees. Ready to Apply? To join our team as a Customer Service Specialist, please submit your resume and cover letter through our careers page at www.ferrellgas.com/careers. We look forward to hearing from you!