Ferrellgas Partners, L.P.

Compensation

Full Description

Job Title: Customer Service Specialist Company Overview: Ferrellgas Partners, L.P. is a leading provider of propane and energy solutions, committed to delivering exceptional service and innovative products to residential, commercial, and agricultural customers. With a strong focus on safety, reliability, and customer satisfaction, Ferrellgas has built a reputation as a trusted energy partner across the United States. Role Overview: As a Customer Service Specialist, you will play a vital role in ensuring our customers receive timely and effective support. This part-time position requires you to handle urgent and emergency calls, advocate for customers, and assist various departments with data entry in a dynamic, fast-paced environment. What You'll Do: - You will answer and resolve urgent and emergency customer calls promptly and professionally. - You will serve as a customer advocate, recording feedback accurately in support systems. - You will assist other departments with data entry tasks to maintain accurate records. - You will manage multiple tasks efficiently in a fast-paced work environment. - You will communicate clearly and empathetically with customers to resolve issues. - You will collaborate with team members to improve customer service processes. - You will maintain confidentiality and handle sensitive information with care. What You Bring: - Minimum of 1-2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Ability to handle high-pressure situations calmly and effectively. - Proficiency with data entry and basic computer applications. - Excellent organizational skills and attention to detail. Bonus Points If You Have: - Experience in the energy or utilities industry. - Familiarity with customer relationship management (CRM) software. - Bilingual abilities to support diverse customer needs. - Previous experience handling emergency or urgent calls. What We Offer: - We offer a supportive and inclusive work environment. - We offer flexible part-time scheduling to accommodate your lifestyle. - We offer opportunities for professional growth and development. - We offer competitive compensation and employee benefits. - We offer the chance to be part of a company dedicated to safety and customer satisfaction. Ready to Apply? To join our team as a Customer Service Specialist, please submit your resume and a brief cover letter outlining your relevant experience through our careers page at www.ferrellgas.com/careers. We look forward to hearing from you!