Ferrellgas Partners, L.P.

Compensation

Full Description

Job Title: Customer Service Specialist Company Overview: Ferrellgas Partners, L.P. is a leading provider of propane and energy solutions, committed to delivering exceptional service and innovative products to residential, commercial, and agricultural customers. With a strong focus on safety and customer satisfaction, Ferrellgas has built a reputation for reliability and community engagement across the United States. Role Overview: As a Customer Service Specialist, you will play a vital role in ensuring customer satisfaction by addressing urgent and emergency calls promptly and effectively. You will serve as a key advocate for customers, providing support and feedback to improve service quality while collaborating with various departments in a dynamic, fast-paced environment. What You'll Do: - You will answer and resolve urgent and emergency customer calls with professionalism and empathy. - You will serve as a customer advocate, accurately recording feedback and concerns in support systems. - You will assist other departments with data entry tasks to ensure smooth operational workflows. - You will maintain clear and timely communication with customers and internal teams. - You will help identify opportunities to improve customer service processes. - You will manage multiple tasks efficiently in a fast-paced environment. - You will contribute to a positive team environment by supporting colleagues as needed. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication and interpersonal skills to handle diverse customer interactions. - Proficiency with data entry and customer support software. - Ability to remain calm and effective during high-pressure situations. - Detail-oriented with excellent organizational skills. Bonus Points If You Have: - Experience in the energy or utilities industry. - Familiarity with emergency response protocols. - Bilingual abilities to support a diverse customer base. - Previous experience working in a fast-paced, team-oriented environment. What We Offer: - We offer flexible part-time schedules to support work-life balance. - We offer comprehensive training and development opportunities. - We offer a supportive and inclusive workplace culture. - We offer competitive compensation and employee discounts on propane products. - We offer opportunities for career growth within a stable and growing company. Ready to Apply? To join our team as a Customer Service Specialist, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role through our careers page at Ferrellgas.com/careers.