Ferrellgas

Compensation

Full Description

Overview Join our dynamic team as you answer and resolve urgent after-hours Customer Care calls during evenings, weekends, and holidays, making a meaningful impact on our customers' experiences. Enjoy the flexibility of working from home, with the necessary requirement of a high-speed internet connection (non-satellite). We prefer candidates with a college degree, but we will also consider those with 5 – 7 years of equivalent supervisory experience in a Call Center environment. Benefits 401 (K) with generous company match Paid Time Off (PTO) Paid training Employee Stock Ownership Plan (ESOP) Propane Discounts Responsibilities Answers and resolves urgent-emergency calls. Ability to work in multiple systems. Meet the goals of the team to include quality and productivity standards. Serves as a customer advocate and records customer feedback in Sales Force, People Soft or any necessary support systems. Handles and follow up on emergency calls in an efficient and timely manner. Acts as a helpful resource for customers via phone, email, and chat, responding to customer inquiries in a timely and accurate manner and through completion. Works towards automating manual tasks by recommending process improvements. Work in tandem with other team members remotely. Emanates a positive attitude; ability to support the changes of the business. Works in a fast-paced environment with seasonal business and high-volume peak times of the year. Demonstrates high levels of reliability and integrity. Assists other departments by completing various data entry tasks. Outbound calls to ensure that orders are fulfilled in a timely manner. Qualifications High School Diploma or equivalent. 1 or more year(s) of customer service experience. Exceptional customer service and negotiation skills that empower our team to delight customers at every interaction. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with a strong emphasis on fostering teamwork and building positive relationships with both colleagues and customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa.