Fella Health
via Himalayas.app
Head of Customer Experience at Aios Medical — Remote, $125k-$225k/yr + 0.2%-0.6%
Compensation
$NaNK - NaNK a year
Responsibilities
Lead all customer-facing teams to deliver exceptional service, focusing on automation, AI, and talent development.
Requirements
Over 5 years leading high-caliber, high-volume D2C customer experience or related roles, with strong metrics, process, and team-building skills.
Full Description
We're building a world-class team as Head of Customer Experience at Aios Medical. The role is to delight customers with 'insanely great' service through a near-pathological obsession with CX. You'll run all our customer-facing teams after a customer has purchased, focusing on automation, AI, and exceptional talent. Requirements • 5+ years leading in a high-calibre, high-volume D2C CX/sales/success/service/support role (or equivalent) • Maniacal about metrics, processes, and performance • Hiring and building a team of strictly A-players • Excellence in meta skills, autodidact, highly organized, and calm in uncertainty Benefits • Comprehensive medical insurance • Remote work • Personal development budget • Personal wellness budget • Free membership with a clinic offering GLP-1s • Free biweekly health coaching • Free biweekly work coaching • Macbook and work-from-home equipment provided as needed
This job posting was last updated on 12/12/2025
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