FedEx Logistics

Compensation

Full Description

Closely collaborate with relevant products and business functions within the FedEx Logistics Freight Forwarding and Brokerage to define, design, develop, integrate, implement and thereafter continuously improve digital products and services by supporting the usage, acceptance and development in capabilities which drive customer growth and retention and enable automation with business partners for customer solutions. The role is empowered to drive the development and performance in digital capabilities and solutions by defining the roadmap, managing the execution of delivery on the priorities through structured development planning increments. This position is the bridge between the development teams, the day-to-day business, product and sales and the strategic transformation and will liaise with relevant departments including IT, Marketing, Product Development, Business Development, Operations Support, Customer Experience, Sales, software providers, customers and partners The role is also responsible to provide relevant business content and support the planning, management, reporting and coordination of the digital transformation roadmap. As a manager of the Customer Solutions Team, this leadership position will be an ambassador and change agent for digital transformation. The role will take on a leadership function within projects, taking accountability for ensuring a solution is delivered on time and within budget constraints as well as providing SME representation to other key stakeholders within the project. The role will provide mentorship and management to solution advisors and engineers within the team, ensuring adherence to standard global product capabilities and roadmap, standard Safe Agile practices inclusive of configurable solutions, providing subject matter expertise where required and driving and monitoring performance within the team. The role will have a high level of industry Freight Forwarding and brokerage experience and systems and process knowledge. This knowledge is used to effectively bridge the gap between the technology and operational layers of the business and act as a conduit of information into the technology and development teams. Duties & Responsibilities: • The Customer Solutions and Digital Products Manager is responsible for Customer Solutions activities and the delivery of the digital products and services transformation and business plan across FedEx Trade networks Air and Ocean Forwarding and Brokerage, leading to increased customer utilization of FTN’s Digital Solutions and products (Our online self-service customer capabilities. Global Order Management, Customer reporting and Customer Data Integration), thereby supporting new business as well as improving customer retention. • Leads the business requirement definition and functional design of digital services and products reflecting customer requirements and business needs • Assures requirements are captured, translated and developed as part of the customer project or product development to deliver expected benefits (i.e. automation and efficiency gains, incremental revenue etc.) • Establish and manage the digital services and products capabilities roadmap and drive development, innovation and enablement of the product suite ensuring best of breed and industry leading digital capabilities and customer experience whilst driving product standardization and simplification. • Overall leadership in supporting functional delivery of global customer solution implementations of the core digital services and products working closely with and regional and global customer implementation and key account teams • Ensure the Customer Solutions and sales team understand and promote the digital services and products suite, understand the features and value add services available for Customers, Business Intelligence, as well as Data Integration along with delivery efforts for solutions including participating in pre sales solution definition • Establish and manage functional “Solution design”, by offering product consultancy for customer solutions, to align to product capabilities and customer needs • Establish and manage the Customer Solutions product solution Implementation process and methodology to ensure rapid and successful delivering of the customer digital products and tracking progress for successful delivery • Establish and manage the digital products and services and customer Solution Support model and processes ensuring prompt issue resolution, gathering customer feedback, requirement specification, testing, sign off, support and training • Obtain customer, market and stakeholder feedback and ensure correct prioritization of specific requirements into both product roadmaps and specific customer solutions • Ensure alignment with other OpCo’s and enterprise digital products and services leveraging capabilities and reuse • Preparation, execution and review of customer meetings and events in line with account process and policies • Development, coaching and line management of a team of solution advisors Qualifications: • Digital services and product development in the freight forwarding industry inclusive of brokerage ideally defining required capabilities and working with IT for delivery • Leading product support for customer implementations with digital solutions spanning basic track and trace, online services through to more complex order management and lead logistics solutions inclusive of products, data integration and reporting. Can span solutions selling through to driving successful customer delivery and continuous improvement • Experience with Cargowise as the core freight and brokerage systems is preferred • Minimum 3 years of Leadership Experience and ability to manage small teams of analysts remotely to deliver solutions • Proven ability to lead a team, complete projects and exceed results • Customer-centric, blended business and IT mindset and as such can easily translate customer needs and understand being in the customer shoes • A Bachelor’s or master’s degree in Logistics, Information Technology, or an equivalent education • Minimum 5-8 years forwarding, carrier, or similar experience • Minimum 5 years Solution Consulting and or digital product development experience in logistics / freight forwarding • Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred • Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery • Willingness to travel as required • Legal authorization to work in the United States - Sponsorship will not be provided for this role. • Global role, ideally based in US • #LI-Remote • Experience with Integration Services commonly used in the freight forwarding space inclusive of brokerage ideally defining required capabilities and working with IT for delivery • Implementation experience with digital solutions spanning basic track and trace, online services through to more complex order management and lead logistics solutions inclusive of products, data integration and reporting • Experience with Cargowise as the core freight and brokerage systems is preferred • Minimum 3 years of Leadership Experience and ability to manage small teams of analysts remotely to deliver solutions • Proven ability to complete projects and exceed results • You are customer-centric and as such can easily put yourself into customer shoes • A Bachelor’s or master’s degree in Logistics, Information Technology, or an equivalent education • Minimum 5-8 years forwarding, carrier, or similar experience • Minimum 5 years Solution Consulting and integration experience in logistics / freight forwarding • Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred • Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery • Willingness to travel as required • Legal authorization to work in the United States - Sponsorship will not be provided for this role • Global role, ideally based in US Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the currentstarting salary range for this role across all potential locations. If thisopportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highestlevel. Actual starting pay would be determined by experience relative to thejob, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums,or bonus potential. The Company offers eligible employees health, vision anddental insurance, retirement, and tuition reimbursement Pay: 7967.73 - 15,118.26 Additional Details: Monday - Friday 8:00AM - 5:00PM. Role is Remote FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.