Federated Service Solutions

Compensation

Full Description

Position Title: Division Manager Company: fssGO Location: Hybrid (Metro Detroit preferred in office 2X/week) Reports To: Senior Leadership Job Type: Full Time, Exempt Who We’re Looking For This is a role for a builder. A steady-handed leader who can drive outcomes, grow people, and scale operations without losing sight of the customer. fssGO is looking for a Division Manager who thrives in motion—navigating complexity with clarity, spotting risk before it becomes a problem, and keeping teams focused on results that matter. This seat is designed for someone who is both operationally sharp and people-first. You’ll lead a multi-disciplinary team (Sales, Program Managers, Project Managers, Coordinators) and serve as the connective tissue between execution and strategy. If you love transforming obstacles into wins, and believe culture and accountability go hand-in-hand, we want to talk. What You’ll Own • Ensure the division consistently meets or exceeds service delivery expectations and client SLAs. • Lead, coach, and develop field-facing and internal teams to achieve operational excellence and cultural alignment. • Manage division P&L, resource allocation, and cost containment with discipline and foresight. • Solve for the customer by proactively removing barriers, addressing escalations, and building scalable solutions. • Partner with Leadership to scale systems, processes, and best practices across geographies. What Success Looks Like in 90 Days • Clear ownership of P&L levers and budget discipline • Direct reports aligned to performance expectations and role clarity • Action plans built and implemented for top service gaps or bottlenecks • Strong visibility into project health, customer sentiment, and forecasted needs What You Bring • 5+ years in operations or program management, preferably in field services, logistics, or technology deployment • Bachelor’s degree in business, science, or engineering preferred • Demonstrated success leading multi-functional teams • Fluency with data and comfort navigating platforms like Quickbase, Samsara, and Hubspot (or willingness to learn quickly) • Exceptional communication skills—up, down, and sideways Certifications That Will Set You Apart • PMP (Project Management Professional) • Certified Manager (CM) • Lean Six Sigma (any belt level) Nice to Have Experience in scaling field service teams across multiple geographies. Exposure to client-facing commercial roles. Strong background in continuous improvement or change management. Who Shouldn’t Apply If you prefer following rather than leading. If you hesitate to make tough calls. If customer issues frustrate more than energize you. This seat is for someone who can own the whole picture—numbers, people, and outcomes. Why You’ll Love It Here • Clear ownership of your division, with support from Leadership • Real opportunity to shape process and performance standards • A tight team culture that values straight talk, good humor, and getting the job done right • Strong benefits: medical, dental, vision, 401K, paid time off, and more Work Environment and Schedule • Hybrid work model with occasional national travel • On-call support expected as needed for escalations and mission-critical issues EEO Statement Discrimination of any kind is not tolerated here. To learn more about EEO, visit www.dol.gov.