FBS

Compensation

Full Description

FBS is looking for a skilled and enthusiastic communicator to work as a Customer Onboarding Manager. The Customer Onboarding Manager owns multiple concurrent Customer Onboarding processes. This role requires significant multi-tasking, extensive communication with customers (phone, email and virtual meetings) and a strong ability to manage competing priorities. This position can be based in our headquarters in Fargo, ND or can be fully remote for applicants based in the United States. What You’ll Do • Communicate with customers and internal teams in the onboarding process • Effectively manage multiple concurrent projects • Maintain relationships with existing customers by email and virtual meetings • Maintain expertise on the software to be prepared for questions from our customers • Define and refine conversion processes • Collaborate with Director, Customer Onboarding on configuration schedule What We’re Looking For • Experience working on deadline-driven projects. • Demonstrated success working as part of a team. • Exceptional communication skills, highly organized, collaborative, and detail oriented. • Empathetic, positive attitude with a desire to help our customers reach their goals. • Experience in real estate or multiple listing software is a strong benefit but not a requirement. Salary Information: Starting annual salary between $75,000-90,000 depending on experience. Here at FBS, our software products drive our success. In fact, we’re one of the top three vendors in the world for MLS software and growing fast. Hiring the best and the brightest means we pay competitively, have strong healthcare benefits, provide a professional-yet-casual, resource-rich working environment (both local and remote) and enjoy the freedom to be individuals who work together towards common goals. Your peers aren’t co-workers, they’re owners; FBS is 100% employee owned. That means each employee-owner earns company stock in addition to their salaries for maintaining the company’s growth and success. At FBS, you get entrepreneurial energy, innovation and big thinking: deadlines to beat, challenges to conquer, and emerging technology to chase without the volatility, uncertainty and risk of a start-up. As an owner at FBS, you actually do get out what you’ve put in. If you are looking for a place where your creativity, knowledge and expertise will be appreciated and rewarded in a team of passionate, intelligent, and fun teammates, we encourage you to apply by submitting your résumé and explanation of why you think you’re a good fit for this position.