FAMICOS FOUNDATION

Compensation

Full Description

About The Role The Front Desk & Administrative Coordinator serves as the first point of contact for Famicos Foundation, supporting a welcoming, professional, and service-oriented environment. This role combines front desk reception with administrative and office coordination responsibilities, ensuring smooth daily operations while supporting staff, residents, and visitors. Key Responsibilities • Serve as the primary point of contact for visitors, residents, and callers, providing a customerfocused experience. • Answer, screen, and route phone calls; provide accurate information or referrals as appropriate. • Coordinate calendars, scheduling, and logistics for staff and communityrelated activities. • Receive, sort, and distribute mail, packages, and documents. • Maintain and update spreadsheets, records, databases, and administrative files. • Receive, document, and route maintenance requests and work orders. • Collect and record rent payments, issue receipts, and maintain accurate transaction logs. • Provide administrative support to staff and assist residents with property management applications and inquiries. • Maintain a clean and organized front desk and lobby area. • Manage office supplies, inventory, and ordering; oversee office equipment and coordinate maintenance or repairs. • Schedule and coordinate vendors related to office operations and equipment servicing. • Support onboarding of new employees by orienting them to office procedures and systems. • Assist leadership and team members with special projects and administrative needs as assigned. Qualifications • High school diploma or equivalent required; associate degree or equivalent experience preferred. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), including calendar management and scheduling tools. • Strong data entry skills with a high level of accuracy and attention to detail. • Excellent communication, customer service, and interpersonal skills. • Ability to maintain confidentiality, professionalism, and sound judgment. • Strong organizational skills with the ability to manage multiple priorities in a fastpaced environment. Skills & Attributes • Highly reliable, organized, and detailoriented. • Professional, approachable, and servicedriven demeanor. • Strong followthrough and time management skills. • Teamoriented with a positive and solutionfocused attitude. • Consistent attendance and dependability. Why Join Us? At Famicos Foundation, you’ll join a team that values integrity, collaboration, and community impact. Your work will directly support our mission to strengthen Cleveland neighborhoods by ensuring a welcoming, well-organized, and responsive office environment that serves both residents and staff.