Fairfield Inn & Suites By Marriott - Charlotte Matthews

Compensation

Full Description

The Director of Guest Services is responsible for overseeing all aspects of guest services to ensure exceptional guest satisfaction. This position combines hands-on guest interaction with team management and administrative responsibilities, requiring a proactive, outgoing leader adept at problem-solving and maintaining brand standards. We seek highly motivated leaders with expertise in effective and efficient hotel operations. Our ideal candidates should demonstrate a passion for the hospitality industry that will attract and inspire our team members to create an exceptional guest experience. If you are seeking an exciting career with unlimited growth and opportunities Benefits: • Insurance (health, dental, vision, etc.) • Paid time off (vacation, sick leave, holidays) • 401K retirement plan • DailyPay: Access your earned wages when needed • Special team member hotel rates for travel enthusiasts. Responsibilities: • Manage and lead the guest services team • Implement and maintain high service standards • Resolve guest complaints and issues promptly • Ensure smooth check-in and check-out processes • Train and develop staff in customer service skills • Collaborate with other departments to enhance the overall guest experience Requirements: • 2+ years hotel front office experience • Proficient in PMS/Quore,MS Office, and reservation systems • Strong leadership and communication skills • Ability to handle difficult situations with professionalism • Knowledge of hospitality industry standards Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks and drug screening. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.