Eye Health America LLC

Compensation

Full Description

Description: Position Summary: The Manager of Revenue Cycle – Physician Partnerships & Collections Optimization plays a critical leadership role within our ophthalmology organization, ensuring strategic alignment between revenue cycle functions and physician operations. This role is responsible for serving as a proactive liaison between the revenue cycle team and medical providers. The Manager of Revenue Cycle Physician Practice Partnership will optimize collections at the point-of-service, oversee and monitor the performance of point-of-service collections, implement automated payment solutions, and provide real-time analytics and financial or revenue cycle process feedback to providers and point-of-service leadership. This role blends project management, relationship building, financial acumen, and operational execution to drive revenue integrity and patient financial satisfaction. Key Responsibilities: Physician Partnerships Onboarding and Legacy System Run Out Strategy • Assess legacy system data to convert financial performance from legacy system to EHA NextGen system. • Facilitate legacy practice system run-outs of both debit & credit AR. Manage associated stateside & global partner or other vendor resources. • Manage onboarding tasks (including service items & payer cross walking), expected timelines using Gantt chart tools to ensure on-time integration of new practices and physicians. • Serve as the primary liaison between the Revenue Cycle team and physicians' offices, translating RCM performance into actionable insights. • Serve as primary liaison for EHA finance & RCM with legacy system financials • Educate providers on KPIs, coding and financial benchmarks, payer policies and revenue trends to promote engagement and accountability. • Create and maintain an RCM directory for distribution throughout the organization, collaborating with various RCM pillars on best practices for communications with offices & issue resolutions. • Collaborate with EHA EMR integrations for identification of template design and documentation improvement opportunities identified by denials, audit or discretionary adjustments when front-end clinical documentation is the root cause. Collections & Revenue Optimization • Analyze and communicate collections performance, coding efficiency, and payer trends to physicians and site leadership. • Identify underperforming areas and recommend solutions for improving collections, charge capture, and coding compliance. • Collaborate with operational clinical and billing teams to support clean claim submission and minimal denials. • Author applicable documentation, coding & collection job aids & distribute to relevant offices. • Lead implementation and optimization of automated credit/debit card payments. • Monitor patient credit and debit balances, by MSA / office location, collaborating with patient engagement on billing patient complaints. "Vital Signs" Monthly Reporting • Compile monthly pillar “Vital Signs” report to key RCM and / or Operational stakeholders. Vital Signs for Physician Partnership is a comprehensive dashboard tracking engagement, inquiries, and performance. • Track and analyze physician RCM inquiry email trends, including volume, response time, and resolution outcomes. • Publish and maintain an evolving FAQ resource for common physician and staff revenue cycle questions. • Use data from "Vital Signs" to drive accountability, transparency, and continuous improvement across all physician-facing RCM operations. Requirements: Qualifications: • Bachelor’s degree in Health Administration, Business, Finance, or related field (Master’s preferred). • 5+ years of experience in Revenue Cycle Management, with a focus on physician integration and collections. • Demonstrated experience in physician-facing roles, especially during acquisitions or onboarding. • Strong understanding of credentialing processes, payer regulations, and coding workflows. • Proven ability to analyze financial KPIs and communicate them effectively to clinical stakeholders. • Experience managing or implementing call centers, IVR systems, and automated payment solutions. • Project management experience, including use of Gantt chart tools or platforms (e.g., Smartsheet, MS Excel, MS Powerpoint etc.). • Working knowledge of Microsoft products including: MS Excel, MS Word, MS PowerPoint • Excellent communication, leadership, and cross-functional collaboration skills. Preferred Skills: • Experience in ophthalmology or specialty medical practices. • Working knowledge of revenue cycle systems (e.g., Compulink, NextTech, NextGen, Modernizing Medicine). • Familiarity with Lean Six Sigma or revenue cycle performance improvement methodologies.