via Lensa
$40K - 60K a year
Provide technical support and troubleshooting assistance to customers via multiple communication channels.
Respond to customer inquiries, diagnose technical issues, document solutions, and escalate complex problems as needed.
Job Full Description We are seeking a customer-focused Technical Support Specialist to join a dynamic and collaborative team. In this role, you will assist customers with troubleshooting technical issues, providing clear solutions, and ensuring a positive support experience. This is a great opportunity for someone who enjoys problem-solving, technology, and helping others succeed. Duties & Responsibilities: • Respond to customer inquiries via phone, email, or support ticket systems • Diagnose and troubleshoot hardware, software, and system issues • Provide clear, step-by-step technical guidance to users • Document support requests, solutions, and resolutions accurately • Escalate complex technical problems to appropriate teams when needed • Maintain knowledge of company products, systems, and updates • Deliver professional, friendly customer service at all times Benefits Eligible for Enrollment: • 401k • Medical, Optical, & Dental insurance • Life Insurance • Short-term disability coverage How to Apply: Express Employment Professionals can help you find the type of job that is a perfect fit for your needs and abilities, and you'll never pay a fee for our services and support. Take the first step toward your success. Apply online at Express Employment 10115 SW Nimbus Ave. #500, Tigard, OR 97223 Phone: 503-624-2001 Email: jobs.tigardor@ Tigard, OR 1932 10115 Southwest Nimbus Avenue Suite 500 Tigard, OR 97223
This job posting was last updated on 3/3/2026