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Account Manager Department: Account Services Location: Mesa, AZ (Onsite, Monday–Friday) Employment Type: Full-Time Live events create memorable experiences—concerts, sporting events, festivals, and more. Companies invest over $600 billion annually in client entertainment because it delivers results. This company makes it easy for organizations to invite guests, manage events end-to-end, and measure the ROI of live experiences. The industry-leading ticket and event management software is trusted by top global brands. The company is an official partner of the New York Jets, Philadelphia Eagles & Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with 50+ professional and collegiate sports teams and technology partners. They support 500+ companies and organizations across the NBA, NFL, NCAA, and NASCAR. Role Overview The Account Manager acts as a strategic partner for Customer Admins and Key Users, ensuring successful onboarding, strong adoption, and long-term satisfaction. This role manages customer relationships, supports system operations, and collaborates cross-functionally to deliver value and resolve issues. Ideal candidates are proactive, organized communicators who thrive in a fast-paced SaaS environment. Key Responsibilities • Serve as the primary contact for assigned accounts to drive engagement, satisfaction, and renewals. • Partner with Implementation Project Managers to support new client launches, coordinate meetings, gather materials, and escalate project delays when needed. • Host monthly customer meetings, onboarding calls, and refresher trainings to improve adoption. • Analyze customer engagement data to increase usage, reduce ticket waste, and enhance client experience. • Contribute to documentation, onboarding materials, and self-service resources. • Monitor account activity to identify and reengage inactive users. • Review support interactions and escalate recurring issues or process gaps. Desired Skills & Experience • Bachelor’s degree required • 2+ years in Account Management or client-facing roles within SaaS or technology • Experience in customer service, customer success, sports, entertainment, or hospitality preferred • Strong negotiation, influencing, and relationship-building skills • Excellent verbal, written, and organizational communication • Ability to manage multiple priorities • Skilled at presenting and leading executive-level meetings • Proficiency with CRM systems, JIRA, and Microsoft Office Suite • Ability to excel in a fast-paced onsite environment Compensation & Benefits • Base Salary: $55,000–$75,000 (DOE) • Bonus eligibility • Medical, dental, and vision benefits • 401(k) with company match • Unlimited PTO • Monthly happy hours & volunteer events • Fun company perks and team culture • Recognized as an Inc. 5000 fastest-growing company (six consecutive years) • Named a Best Place to Work by Inc. Magazine and LA Business Journal • 4.5/5 Glassdoor rating • Trusted by 4,000+ global companies, including ~15% of the Fortune 500 Implementations Specialist (Enterprise Software) Role Overview The Implementations Specialist is responsible for onboarding Enterprise and SMB customers to the platform. This role ensures clients receive maximum value from their investment by managing implementation projects, configuring systems, and collaborating with cross-functional teams. The specialist oversees the full launch process and ensures a seamless transition into long-term success. Key Responsibilities • Lead end-to-end implementation projects with timely and successful delivery. • Configure client sites and support integrations such as SSO, CRM, API, and more. • Collaborate with cross-functional teams to ensure project tasks are completed efficiently. • Provide consistent project updates to clients and internal teams. • Monitor project health to identify and mitigate risks early. • Develop launch materials and facilitate client training sessions. • Track adoption and usage post-launch to ensure smooth transition to Account Management and Support. • Route support and technical requests to appropriate teams and follow up as needed. • Submit and track enhancements, bug reports, investigations, and security reviews. Desired Skills & Experience • Bachelor’s degree required • 2–4+ years in a collaborative, data-driven environment • Project management experience preferred • Strong interpersonal, communication, and organizational skills • Ability to manage multiple projects simultaneously • Customer service experience in a SaaS environment preferred • Strong presentation skills and executive-level communication Compensation & Benefits • Base Salary: $65,000–$75,000 • Bonus eligibility • Medical, dental, and vision insurance • 401(k) with company match • Unlimited PTO • Quarterly live event credit • Monthly happy hours & volunteer events • Fun company perks and culture • Inc. 5000 recognition six years in a row • 4.5/5 Glassdoor rating • Trusted by 4,000+ global companies and ~15% of the Fortune 500 #2105OS