Experis

via ZipRecruiter

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Tier 2 Technical Support

Austin, TX

Full-time

Posted 5/19/2026

Verified Source

Key Skills:

windows troubleshooting

macos troubleshooting

ticketing systems

active directory

python scripting

Compensation

Salary Range

$55K - 75K a year

Responsibilities

Provide level 2 technical support for hardware, software, and enterprise applications, diagnosing and resolving escalated incidents.

Requirements

3-6 years IT support experience with strong troubleshooting skills across multiple platforms and familiarity with ticketing systems.

Full Description

Tier2 - Provide level 2 technical support for hardware, software, mobile and enterprise application issues. • Diagnose and resolve escalated incidents related to Windows, macOS, mobile devices, collaboration tools and business applications. • Troubleshoot issues related to user accounts, permissions, email. VPN, printers and remote access tool. Skills: • 3-6 yrs or experience in IT support, desktop support, or service desk environments. • Strong troubleshooting skills across Windows, macOS, IOS, and Android platforms. • Experience using ServiceNow or similar Ticketing systems.

This job posting was last updated on 5/21/2026

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