Experis

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Job Title: Technology Engagement Center Specialist Company Overview: Experis is a global leader in professional resourcing and project-based workforce solutions, specializing in technology, engineering, and finance sectors. We partner with innovative organizations to connect top talent with exciting career opportunities, fostering growth and success for both clients and candidates. Role Overview: As a Technology Engagement Center Specialist, you will play a crucial role within the Technology Support Department, acting as the first point of contact for technology-related inquiries and issues. Your proactive approach and technical expertise will ensure seamless support and engagement, enhancing user experience and operational efficiency. What You'll Do: - You will respond promptly to technology support requests, providing clear and effective solutions. - You will troubleshoot hardware, software, and network issues to minimize downtime. - You will document and escalate complex technical problems to appropriate teams. - You will maintain accurate records of support interactions and resolutions. - You will collaborate with cross-functional teams to improve support processes. - You will assist in training users on new technologies and tools. - You will monitor system performance and report potential issues. - You will contribute to the development of knowledge base articles and support documentation. What You Bring: - Minimum of 2 years experience in a technology support or help desk role. - Strong knowledge of computer hardware, software, and networking fundamentals. - Proficiency with ticketing systems and remote support tools. - Excellent communication and interpersonal skills. - Ability to manage multiple tasks and prioritize effectively. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience with cloud technologies and platforms. - Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. - Familiarity with scripting or automation tools. - Previous experience in a fast-paced technology environment. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and resources. Ready to Apply? To join our team as a Technology Engagement Center Specialist, please submit your resume and cover letter through our careers page at www.experis.com/careers. We look forward to hearing from you!