Experis

Compensation

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Job Title: Technology Engagement Center Specialist Company Overview: Experis is a global leader in professional resourcing and project-based workforce solutions, specializing in technology, engineering, and finance sectors. We partner with top-tier organizations to connect skilled professionals with innovative projects that drive business success and technological advancement. Role Overview: As a Technology Engagement Center Specialist, you will play a crucial role within the Technology Support Department, acting as the primary point of contact for technology-related inquiries and support. Your proactive approach will ensure seamless communication and resolution of technical issues, enhancing overall user experience and operational efficiency. What You'll Do: - You will respond promptly to technology support requests, providing clear and effective solutions. - You will troubleshoot hardware, software, and network issues to minimize downtime. - You will collaborate with cross-functional teams to escalate and resolve complex technical problems. - You will document support interactions and maintain accurate records of issues and resolutions. - You will assist in the deployment and configuration of new technology tools and systems. - You will provide training and guidance to end-users to improve technology adoption. - You will monitor system performance and report potential risks or improvements. - You will contribute to continuous improvement initiatives within the Technology Support Department. What You Bring: - Minimum of 3 years of experience in a technology support or help desk role. - Strong knowledge of hardware, software, and networking fundamentals. - Proficiency with ticketing systems and remote support tools. - Excellent communication and interpersonal skills to engage effectively with users. - Ability to manage multiple tasks and prioritize in a fast-paced environment. - Problem-solving mindset with attention to detail and a customer-focused approach. Bonus Points If You Have: - Experience with cloud technologies and platforms such as AWS or Azure. - Certifications like CompTIA A+, Network+, or ITIL. - Familiarity with scripting or automation tools. - Previous experience in a technology engagement or customer-facing support role. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and resources. Ready to Apply? Submit your resume and cover letter through our online application portal at www.experis.com/careers. We look forward to welcoming you to our team!