Experis

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Job Title: Technology Engagement Center Specialist Company Overview: Experis is a global leader in professional resourcing and project-based workforce solutions, specializing in technology, engineering, and finance sectors. We partner with innovative organizations to connect top talent with exciting career opportunities, fostering growth and success for both clients and candidates. Role Overview: As a Technology Engagement Center Specialist, you will play a crucial role within the Technology Support Department, acting as the first point of contact for technology-related inquiries and issues. Your proactive approach and technical expertise will ensure seamless support and engagement with users, enhancing overall technology adoption and satisfaction. What You'll Do: - You will respond promptly to technology support requests, providing clear and effective solutions. - You will troubleshoot hardware, software, and network issues to minimize downtime. - You will collaborate with cross-functional teams to escalate and resolve complex technical problems. - You will document support interactions and maintain accurate records of issues and resolutions. - You will assist in the deployment and training of new technology tools and systems. - You will monitor system performance and report potential improvements to the Technology Support Department. - You will contribute to the development of user guides and FAQs to empower end-users. - You will maintain a customer-focused attitude, ensuring a positive experience for all technology users. What You Bring: - Minimum of 2 years experience in a technology support or help desk role. - Strong knowledge of hardware, software, and networking fundamentals. - Proficiency with common operating systems such as Windows and macOS. - Excellent communication and interpersonal skills to engage effectively with users. - Ability to manage multiple tasks and prioritize in a fast-paced environment. - Problem-solving mindset with attention to detail and a proactive approach. Bonus Points If You Have: - Experience with ticketing systems like ServiceNow or Jira. - Familiarity with cloud technologies and remote support tools. - Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. - Previous experience in a technology engagement or customer success role. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest technology and tools to enhance your work experience. Ready to Apply? If you are passionate about technology and customer engagement, and ready to contribute to a forward-thinking team, please submit your resume and cover letter through our careers page at www.experis.com/careers.