Experis

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Job Title: Technology Engagement Center Specialist Company Overview: Experis is a global leader in professional resourcing and project-based workforce solutions, specializing in technology, engineering, and finance sectors. We partner with innovative organizations to connect top talent with exciting career opportunities, fostering growth and success for both clients and candidates. Role Overview: As a Technology Engagement Center Specialist, you will play a crucial role within the Technology Support Department, acting as the first point of contact for technology-related inquiries and issues. Your proactive approach and technical expertise will ensure seamless support and engagement, enhancing user experience and operational efficiency. What You'll Do: - You will respond promptly to technology support requests, providing clear and effective solutions. - You will troubleshoot hardware, software, and network issues to minimize downtime. - You will document and track all support interactions using the company’s ticketing system. - You will collaborate with cross-functional teams to escalate and resolve complex technical problems. - You will assist in the deployment and maintenance of technology tools and resources. - You will educate users on best practices and new technology implementations. - You will contribute to continuous improvement initiatives within the Technology Support Department. - You will maintain up-to-date knowledge of emerging technologies relevant to the organization. What You Bring: - Minimum of 2 years experience in a technology support or help desk role. - Strong knowledge of computer hardware, software, and networking fundamentals. - Proficiency with ticketing systems and remote support tools. - Excellent communication and interpersonal skills to engage effectively with users. - Ability to manage multiple tasks and prioritize in a fast-paced environment. - Problem-solving mindset with attention to detail and a customer-focused approach. Bonus Points If You Have: - Experience with cloud technologies and platforms such as AWS or Azure. - Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. - Familiarity with scripting or automation tools to streamline support processes. - Previous experience in a technology engagement or customer success role. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest technology and tools to empower your work. Ready to Apply? To join our team as a Technology Engagement Center Specialist, please submit your resume and cover letter through our online application portal at www.experis.com/careers. We look forward to hearing from you!