Experis

Compensation

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Job Title: Technology Engagement Center Specialist Company Overview: Experis is a global leader in professional resourcing and project-based workforce solutions, specializing in technology, engineering, and finance sectors. We partner with innovative organizations to connect top talent with exciting career opportunities, fostering growth and success for both clients and candidates. Role Overview: As a Technology Engagement Center Specialist, you will play a crucial role within the Technology Support Department, acting as the first point of contact for technology-related inquiries and issues. Your proactive approach and technical expertise will help ensure seamless support and engagement for users, enhancing overall technology adoption and satisfaction. What You'll Do: - You will respond promptly to technology support requests, providing clear and effective solutions. - You will troubleshoot hardware, software, and network issues to minimize downtime. - You will collaborate with cross-functional teams to escalate and resolve complex technical problems. - You will document support interactions and maintain accurate records in the ticketing system. - You will assist in training users on new technologies and software applications. - You will monitor system performance and report potential issues to the IT team. - You will contribute to continuous improvement initiatives within the Technology Support Department. - You will maintain a customer-focused attitude, ensuring a positive user experience. What You Bring: - Minimum of 2 years experience in a technology support or help desk role. - Strong knowledge of Windows and Mac operating systems. - Proficiency with common business software such as Microsoft Office and collaboration tools. - Excellent problem-solving skills and the ability to communicate technical information clearly. - Experience with ticketing systems and remote support tools. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional. - Experience supporting cloud-based platforms and services. - Familiarity with networking concepts and troubleshooting. - Previous experience in a customer service or client-facing technology role. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest technology and tools to perform your role effectively. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our recruitment team at careers@experis.com. We look forward to hearing from you!