Experis

Compensation

Full Description

Job Title: Technology Engagement Center Specialist Company Overview: Experis is a global leader in professional resourcing and project-based workforce solutions, specializing in connecting top technology talent with innovative companies. We partner with industry-leading organizations to drive digital transformation and deliver cutting-edge solutions that shape the future. Role Overview: As a Technology Engagement Center Specialist, you will play a crucial role within the Technology Support Department, acting as the primary point of contact for technology-related inquiries and support. Your proactive approach will ensure seamless communication and resolution of technical issues, enhancing overall user experience and operational efficiency. What You'll Do: - You will serve as the first line of support for technology engagement, addressing user questions and troubleshooting technical problems. - You will collaborate closely with IT teams to escalate and resolve complex technical issues promptly. - You will document and track all interactions and resolutions using the company’s support management system. - You will provide clear and concise communication to users regarding issue status and resolution steps. - You will assist in the development and delivery of user training materials and technology adoption initiatives. - You will monitor technology engagement metrics and contribute to continuous improvement efforts. - You will participate in team meetings and contribute ideas to enhance support processes. - You will maintain up-to-date knowledge of emerging technologies relevant to the organization. What You Bring: - Minimum of 3 years experience in a technology support or customer engagement role. - Strong understanding of IT systems, software applications, and troubleshooting techniques. - Excellent communication and interpersonal skills with a customer-focused mindset. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with support ticketing systems and documentation tools. - Problem-solving skills with attention to detail and a proactive attitude. Bonus Points If You Have: - Experience working in a technology engagement center or help desk environment. - Familiarity with cloud technologies and digital collaboration tools. - Certifications such as ITIL, CompTIA A+, or similar. - Experience with data analysis and reporting related to support metrics. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and continuous learning. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest technology and tools to perform your role effectively. Ready to Apply? To join our team as a Technology Engagement Center Specialist, please submit your resume and cover letter through our careers page at www.experis.com/careers. We look forward to hearing from you!