Experis

Compensation

Full Description

Job Title: EV Technical Service Agent Company Overview: Experis is a leading global professional resourcing and project-based workforce solutions provider, specializing in connecting top talent with innovative companies. We partner with one of the largest automotive companies in the USA, known for pioneering advancements in electric vehicle technology and customer service excellence. Role Overview: As an EV Technical Service Agent, you will serve as a critical link between our client and their customers, providing expert technical support and exceptional customer service for electric vehicle owners. This remote role is designed to ensure customer satisfaction by resolving technical issues efficiently and professionally. What You'll Do: - You will respond promptly to customer inquiries regarding electric vehicle technical issues via phone and email. - You will diagnose and troubleshoot EV-related problems using provided tools and resources. - You will guide customers through step-by-step solutions to resolve their concerns. - You will document all interactions and technical issues accurately in the customer service database. - You will collaborate with technical teams to escalate complex issues and follow up on resolutions. - You will maintain up-to-date knowledge of EV technologies and company products. - You will provide feedback to improve service processes and customer experience. - You will adhere to company policies and maintain confidentiality of customer information. What You Bring: - Minimum of 2 years experience in technical customer service or call center roles, preferably in the automotive or EV industry. - Strong understanding of electric vehicle systems and components. - Excellent communication skills with the ability to explain technical information clearly. - Proficiency with customer service software and remote communication tools. - Ability to work independently in a remote environment with strong time management skills. Bonus Points If You Have: - Experience working in a remote call center environment. - Technical certification related to electric vehicles or automotive technology. - Bilingual abilities, especially in Spanish or other widely spoken languages. - Familiarity with CRM systems and data entry best practices. What We Offer: - We offer competitive hourly pay ranging from $20 to $25. - We offer flexible work-from-home arrangements to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer a supportive team environment with opportunities for career growth. - We offer access to cutting-edge EV technology and industry insights. Ready to Apply? If you are passionate about electric vehicles and customer service, and meet the qualifications above, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!